Cancellation & Refund Policy

Last updated: 7 August 2026

This policy explains how to cancel a Shaman Nexus subscription and when a refund applies. It forms part of our Terms of Service.

1. What you are buying

Shaman Nexus is a service, not a physical product. You buy Nexus credits, which are prepaid service credit spent on AI usage as you make requests. There is nothing to ship and nothing to return; what can be cancelled is future service, and what can be refunded is service you have paid for but not yet received.

2. When the service is delivered

Credits are added to your balance immediately after a successful payment and are usable straight away. If a payment succeeds but credits do not appear on your balance, contact us and we will correct it.

3. Cancelling a subscription

You can cancel at any time, with no cancellation fee and no minimum contract period. To cancel, open Plans in your dashboard and use Manage subscription, or email us at info@shamantech.co and we will cancel it for you.

Cancellation takes effect at the end of the billing period you have already paid for. Your plan stays active until that date, you are not charged again, and the credits already granted for the current period remain yours to spend. We do not refund the unused part of a period that has already started, except where section 5 or 6 applies.

4. Changing plans

Plan changes take effect at your next renewal, so you are never charged twice in one period and never lose a period you have paid for.

5. Unused credits

If you have unused credit and believe a purchase was made in error or you are unsatisfied, contact us within 14 days of the purchase at info@shamantech.co. We may, at our discretion, refund the unused portion to your original payment method, less any payment-processing fees that are non-recoverable.

6. Consumed credits

Credits that have already been consumed on AI usage are non-refundable, because the corresponding service (third-party AI inference) has already been delivered and paid for on your behalf.

7. Service failures

If you were charged for a request that demonstrably failed on our side (for example, you were billed but received no completion due to a gateway error), contact us and we will credit back the affected amount after review. You are not billed for requests that fail before the AI provider returns a result.

8. How to request a refund

Email info@shamantech.co with your account email and the transaction details (date and amount). We aim to respond within a few business days. Approved refunds are issued to your original payment method through the payment provider used for that purchase; how long the money takes to appear is then set by your bank or card issuer, typically within a few business days.

9. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a card dispute. Fraudulent chargebacks may result in account suspension.

10. Contact

info@shamantech.co — see our contact page for other ways to reach us.